153 Job openings found

Technical Background preferred (B.Sc IT/ B.Tech etc)  Leadership skills along with superb strategic & researchoriented approach.  Strong knowledge in RESTful web services.  Basic knowledge of Ticket management Systems, SLA's, etc. Minimum 2 to 4 Years of experience in integration of payment gateway, API's & other payment stacks.   ·         Lead merchants through QA ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

Hi, We have the opportunity with one of our renowned client. Analyse the growing business needs and carry out capacity planning and subsequent technology upgrade in accordance to the business requirement. Study technologies and solutions related to Data Centre, refer successful case study, attend industry events to prepare business plan and solutions. Manage and ...

Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, ...

 Any Graduate/ diploma in engineering with ITIL knowhow. 4-6 years of experience in project operations management. Server Administrator Knowledge Good interpersonal skills, team management. Willing to work on Weekend and Holidays, specific to D-Mart service window Vendor escalation management, vendor reviews, MIS for services etc. 1st level of escalation for the project. Capable of handling large teams and ...

Job Location- Wakad Pune JOB DESCRIPTION Job Description : Job Responsibilities :1. To ensure First level proactive and reactive maintenance.2. Regularly prioritize faults to meet SLA.3. To handle emergencies and if required coordinate with first leveloperations and investigate faults/cause related.4. Dealing with complaints and escalations raised by end-customerOperations/CC center5. To handle and analyze ...

  Position                       :           System EngineerLevel                           :           L1  Support Experience                  :           1 year to 2 years Employment type       :           Full timeJob Function               :           End User Support Salary Range              :           CTC 19000 & THS 14500 No of positions           :           10 No’s Industry                       :           Information Technology & ServicesEducation                    :           B.E/ B. Tech / Diploma / Any GraduateWindows ...

Job Summary :This position will be responsible for a specific Operations Department managing global day-to-day operating activities, product and service delivery, Turn Times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction and efficiency and efficacy metricsKnowledge, ...

Position Overview: We are seeking a dynamic and experienced individual to join our team as a Customer Service Team Leader. The ideal candidate will be responsible for overseeing a team of customer service representatives, ensuring exceptional service delivery to our valued customers. This role requires a strong focus on people ...

Project Planning, Delivery & Risk Management − Responsible for planning and controlling of SAP projects− Accountable for various phases of SAP implementation and functions right from requirement mapping, application development, testing till post implementation support− Demonstrate deep expertise in SAP MM, PP & QM modules, overseeing the configuration, customization, and optimization of these ...