Executive/Senior Executive - Training & Development (Field Training) Bangalore, Surat, hyderabad, Mumbai

Job Description:

Job Summary:
The Executive/Senior Executive - Training & Development (Field Training) is responsible for
supporting the Training & Development team in delivering effective and efficient training programs
within the Quick Service Restaurant (QSR) industry. This role primarily focuses on providing on-the-
job training to employees, monitoring their performance, and ensuring compliance with operational
standards and procedures.
Responsibilities:
1. On-the-Job Training:
• Conduct on-the-job training sessions for new hires and existing employees.
• Demonstrate and explain operational procedures, best practices, and customer
service standards.
• Provide hands-on guidance and support to employees to enhance their skills and
knowledge.
2. Performance Monitoring:
• Observe and assess employee performance during training sessions and on-the-job.
• Provide feedback and coaching to employees to improve their performance and
adherence to operational standards.
• Identify areas for improvement and develop action plans to address performance
gaps.
3. Compliance with Operational Standards:
• Ensure that all employees comply with the QSR’s operational standards and
procedures.
• Monitor and assess employee adherence to food safety, cleanliness, and hygiene
standards.
• Conduct regular audits to identify non-compliance issues and implement corrective
actions.
4. Training Material Development:
• Assist in the development of training materials, modules, and resources.
• Collaborate with the Training & Development team to create engaging and
interactive training content.
• Update and revise training materials as needed to reflect changes in operational
procedures or industry standards.
5. Training Evaluation and Reporting:
• Assist in evaluating the effectiveness of training programs through assessments and
feedback mechanisms.
• Collect and analyze data on training outcomes and employee performance.
• Prepare reports on training evaluation results and provide recommendations for
improvement.
6. Collaboration and Coordination:
• Collaborate with the Training & Development team to ensure smooth execution of
training initiatives.
• Coordinate with store managers and supervisors to schedule and organize training
sessions.
• Communicate with employees to ensure their understanding of training schedules
and expectations.
Qualifications and Skills:

•

Desired Profile / Criteria / Skills :

Bachelor’s degree in Human Resources, Training & Development, or a related field.
• Previous experience in a training or supervisory role within the QSR industry is
preferred.
• Strong knowledge of operational standards and procedures in the QSR industry.
• Excellent communication and presentation skills.
• Ability to provide clear and constructive feedback to employees.
• Strong organizational and time management skills.
• Proficient in using Microsoft Office Suite and other training software.
• Ability to work independently and as part of a team.
• Willingness to travel to various locations as required.