Key Account Management

Job Description:

Key Responsibilities:

• Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.
• Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
• Address client concerns and ensure the resolution of issues in a timely manner, with follow- up when appropriate.
• Field account and product related direct calls from clients for issues and requests that require Account Manager Involvement.
• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.
• Identify Accounts whose revenue may be shrinking so as to address any at risk customers and reach out to these accounts to ensure they are retained as customers.
• Coordination between the operations team to find out ways to retain and increase customers
• Conduct strategic account reviews regularly to review service needs and usage trends.

Required Competencies:

• Ability to encourage/influence customers to extend and/or expand the use of various ITH services.
• Good Relationship Management & service focus Skills.
• Excellent Communication & Presentation skills.
• Interpersonal & Influential skills.
• Experienced & seasoned key account management professional with industry know-how.
• Through knowledge of the tour & travel industry to be able to effectively exploit the latent as well as opportunities.

Educational Qualification Experience:

• MBA/Graduate /PG in Travel & Tourism Management / Hotel Management
• Minimum 2-4  years of relevant experience in the travel industry. The ideal candidate must have a strong passion for providing solutions and a penchant for customer care.
• A clear understanding of building rapport and relationships with clients is essential.