Process Associate Call Monitoring
Job Description:
Call Monitoring FTE is responsible for assessing the performance of the customer service reps who deal with our client’s existing and potential customers. The SPA will monitor inbound and outbound calls to assess customer service rep’s demeanor, technical accuracy and compliance to company policies and procedures.
Requirement:
- Graduates in any discipline
- Knowledge of US Residential Mortgage - Primary and Secondary market
- Minimum of 3 Yrs experience in the US Mortgage Servicing with hands on knowledge & experience of mortgage statements, payment allocation & collection, late payment charges, payoffs & escrows
- 3-5 years’ experience in call monitoring and providing trend data analysis, quality reports and feedback to the member connect
- Strong technical skills, experience working with MS-Excel and navigation using workflow applications
- Exposure to Encompass Loan Origination System & MSP is a must
Company Profile
Our client specializes in Custom OEM High Pressure Fittings, Machined Forgings & Castings, Precision CNC Milling & Turning Services, Valves/Valve Components and Forward Stocking.
We are also Domestic and Import Mill Representatives for ERW Line Pipe, Spiral Pipe and OCTG Products.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.