Senior Engineer Network & Infrastructure (L3)

Job Description:

Job Responsibilities:

• Create presentations outlining findings and present to the client managers and engineers.
• Work with clients to develop network engineering solutions from concept through implementation.
• Assist in development of network detailed designs in the following areas: software defined networking, network segmentation, network access control, network security and cloud networking components.
• Analyze and provide recommendations for emerging network technologies.
• Understanding Support priorities and objectives and taking an active role in accomplishing them.
• Working Knowledge on Network security Protocols, LAN, WAN, Network security, Wireless networks, DHCP, DNS, Proxy, VPN, Firewalls, TCP/IP, Intranets, Extranets, VoIP, Virtualization, High Availability, Backups/Disaster recovery, Routers, Device drivers.
• Deployment and configuration of various network devices and services, including SD-WAN, Load Balancers, Routers, Switches, IPS/IDS, Wireless LAN, VPN, MPLS, Radius, and MFA.
• Providing Level 2/Level 3 support and troubleshooting to resolve issues.
• Providing Support to Level 1 and Level 2 Engineers.
• Handling Customer escalations and taking ownerships.
• Providing RCA and Cases analysis whenever required.
• Preparing Weekly, Monthly, Quarterly reports and share with the Upper management and Clients.
• Knowledge of Managing Virtual networks on cloud platforms e.g., Azure, Google Cloud, AWS and VM Ware.
• Performing network maintenance and system upgrades including service packs, patches, hot fixed and security configurations.
• Monitoring performance and ensured system availability and reliability.
• Monitoring system resource utilization, trending, and capacity planning.
• Managing and configuring Network devices via SNMP via RMM tools e.g., N-Central N-able, ConnectWise, PRTG etc.
• Exposure with popular tools to troubleshoot the complex issues in Networks e.g., PSping, Telnet, traceroute, network watcher, Wireshark, Fidler etc.
• Providing Level 2 support and troubleshooting to resolve issues.
• Working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Responsible to Create SOPs for Different solutions to help Tier 1 and Tier2 Team members.
• Will be responsible for updating, sharing daily, weekly & monthly ticketstracker&analysis.
• Defining key management routines and governance strategy to ensure effectivebusinessprocess execution.
• Initiateimprovementsintools,requirementsgathering,processes,andpeople.

Educational Qualifications:

• Should be Graduate or Above
• Certifications desirable – CCNA, CCNP, CCIE, CompTIA.

Other Prerequisites:

• Ability to work is rotational shift & depending on business needs.
• Prior work experience in MNC & matrix organization