Collection Specialist
20 Nos.
76001
Full Time
0 To 1.0 Year(s)
2.50 LPA TO 3.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation
Job Description:
Responsibilities:
- Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
- Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
- Payment Follow-Up: Ensure timely repayments and maintain accurate records.
- Collections Targets: Meet individual collection goals set by the team lead or manager.
- Customer Assistance: Resolve payment-related queries or concerns.
- Compliance: Follow legal and ethical guidelines in collections.
- Customer Data Management: Keep customer records updated in the collection system.
- Reporting: Update team lead or manager on collection activities.
- Team Collaboration: Work with cross-functional teams to improve strategies.
- Quality Assurance: Ensure data accuracy and policy compliance.
Requirements:
- Any Fresher
- Fluent in English and Hindi
- Strong communication and negotiation skills
- Target-driven and result-oriented
- Empathetic and customer-focused
- Basic computer skills
- Graduate
Offered Benefits / Facilities :
- Insurance benefits.
Company Profile
The company is a Collectech subsidiary, that provides a Collections As a Service (CaaS) solution to assist lenders in effortlessly scaling their collections. The startup, based in India and funded by CRED, aids financial institutions like Banks, Fintechs, NBFCs, and MFIs in recovering capital from various loan products, ranging from small personal loans to home loans.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.