Specialist - Business Analyst

Job Description:

• Owns and builds SOPs across operations function
• Execute data analysis and adopt the Six Sigma methodology to identify the root cause of customer journey and improve the same.
• Conduct stakeholder meeting to execute the actionable items and make sure it is meeting the deadline
• Builds processes to drive efficiency in key areas- Cost, CX, and Scalability: executing CX metrics and driving scalable solutions
• Works with product team to give feedback & co-create ops journey: app features, steps, design
• Conducts time & motion studies and workflow analysis to identify critical tasks & set productivity standards
• Works with ground teams to identify operational risks and structurally mitigate them
• Improve productivity through the development of robust and effective operational best practices.
• Experience in planning and leading process reengineering interventions at a large scale would be desirable.