Sales Trainer

Job Title: Retail Trainer

Job Summary: As a Retail Trainer, your primary responsibility is to develop and implement training programs for retail staff to enhance their product knowledge, customer service skills, and overall performance. You will play a crucial role in ensuring that retail associates are well-equipped with the necessary skills and knowledge to deliver exceptional customer experiences and drive sales.

Key Responsibilities:

1. Training Program Development:

   • Design, develop, and implement comprehensive training programs for retail staff, covering product knowledge, Behavioural trainings,  sales techniques, customer service, and company policies and procedures.
   • Collaborate with subject matter experts to ensure training materials are up-to-date and aligned with the company's goals and values.

2. Training Delivery:

   • Conduct engaging and effective training sessions for new hires and existing employees, utilizing a variety of training methods such as workshops, role-playing, and multimedia presentations.
   • Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments for continuous improvement.

3. Onboarding:

   • Facilitate the onboarding process for new employees, ensuring they are well-versed in company culture, policies, and procedures, as well as product knowledge.

4. Performance Monitoring:

   • Implement performance monitoring systems to track the progress and success of retail staff, providing constructive feedback and additional training as needed.

5. Collaboration:

   • Work closely with store managers and regional management to understand specific training needs and tailor programs accordingly.
   • Collaborate with other departments, such as sales and marketing, to ensure a cohesive approach to staff training.

6. Stay Informed:

   • Stay abreast of industry trends, product updates, and changes in customer behavior to continuously adapt and enhance training programs.
7. Knowledge: TNI, TNA, Contant Making,

Qualifications:

• Bachelor's degree in Business, Human Resources, Education, or a related field.
• Proven experience as a Retail Trainer or in a similar training role within the retail industry.
• Strong knowledge of retail operations, customer service, and sales techniques.
• Excellent communication and presentation skills.
• Ability to create engaging and interactive training materials.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in using training software and multimedia tools.