Hiring for Customer Success Executive

Job Description:

Role:

Responsible for develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn

Responsibilities:

Client Success Executive

• Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Ensures all customers are successfully using the product or service they purchased from Coface.
• Be the first point of contact for customers and is available to answer any in-bound questions.
• Provide technical support and ad-hoc training to customers who use Coface products, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Will be exposure to strategic planning to account management to maximize revenue and drive process improvements.
• To maintain daily, weekly  and monthly performance reports.
• Adhere to compliance standards set by Coface and assure compliance with all regulatory requirements of areas of regulated businesses
• To perform any other adhoc duties as assigned from time to time.

Essential knowledge/skills for this role:

Core skills and Experience

• Possess great passion and interest (or eagerness to learn about )Coface BI products and capabilities
• Basic technical aptitude and the ability to understand and explain complex concepts in simple terms
• Able to adapt quickly to situations, comfortable  working in a fast-paced environment and customer facing role
• Excellent verbal, written and communication skills
• Good team player and possess great interpersonal and relationship building skills.
• Self-motivated, high performance-orientated and service-oriented
• Enthusiastic, independent, able to multi-task, prioritize tasks, work independently and excellent time management skills.
• Customer service experience and a customer centric attitude
• Knowledge of other language is helpful
• B2B experience is a requirement as the role involves upselling.)

• Interview Process :

• Functional / Technical & HR rounds of Intervie