Deputy Manager– Process Excellence

Job Description:

• Coordinates day-to-day execution of the process
• Identifying and implementing changes to the process
• Identifying exceptions and deviations, as well as management of these situations
• Communicating new and changed policies *Ensuring the standards and procedures are being followed
• Identifying and implementing process improvement
• Creating, analyzing and distributing process reports
• Act as focal point for process, communicate with external teams such as technology, product, regional teams, projects, training,HR, and management *Facilitate resolution of issues with items not complying with the process
• Following defined escalation path when needed, as defined in the escalation policy
• Notifying the participants in the process when standards and procedures are not being followed
• Performing day to day process administration
• Ensure completeness and integrity of information collected to conduct daily operations
• Establishment of measurements and targets to improve process effectiveness and efficiency
• Responsible for evaluating the performance of the process 
• Assists auditing of the process for compliance with documented procedures 
• Defines those parts of the Process Framework not defined by the Process Owner