Job opening for ERP Implementation

You will be responsible for the overall successful delivery of this project including its support, operations, and key vendor relationships.

Your responsibilities would include, but not be limited to, the following:
• Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to cognise their needs and expectations;
• End to end program management – project initiation, planning, execution, control, and closure;
• Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed;
• Interfacing with the ERP implementation partner who will work remotely; Transition and change management – pre, during and post-project implementation;
• Project stakeholder management – working closely with internal and external stakeholders;
• Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes;
• Project scope and schedule management;
• Driving periodic project reviews and mitigating risks with due diligence and a data-driven approach;
• Escalating project issues to the senior management when needed;
• Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems and information security;
• Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery;
• Reporting, analysing and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly;
• Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analysing results, and implementing changes;
• Using and creating knowledgebase articles based on new product information, support incidents, and/ or common or critical issues;
• Implementing process optimisation, improvements, and modernisation initiatives where appropriate;
• Identifying process inefficiencies and compliance issues, and implementing strategic solutions;
• Participating actively and collaborating within the IT team, providing feedback on the current day to day activities, and recommending improvements;
• Participating in all activities of Institution-Building at IIHS; carrying out tasks as assigned by IIHS, and travelling on IIHS work within the country as and when needed.