Urgent Opening| Customer Support Executive | Andheri

Job Description:

Designation - Customer Support Executive 

Location - Andheri 

Working days - Monday to Saturday ( 1 sat is off)

Work Time - 9:30 am to 6:30 pm

Language - Hindi, English, & Malayalam(Must Have) 

Position Summary:The incumbent will ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience. A customer care executive will act as a linkman between a company and its customers and resolve any such queries generated by its customers or clients with efficiency.
Job Responsibilities:

• Manage incoming calls and mails regarding product information, customer problems and service.
• Resolve customer complaints via phone, email, or social media. 
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Responsible for maintaining a high level of professionalism with the customers and establishing a positive rapport with every call, be it inbound call or outbound call. 
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts and file documents.
• Maintain Inventory and Monthly conveyance of technicians 
• Manage Field team attendance and their daily visits. 
• Maintain quality feedback Report.