Telecaller Executive

Position: Telecaller Experience: 4-6years

Job Description:

• Conduct outbound calls to potential customers using cold calling techniques.
• Handle customer inquiries and resolve issues promptly and efficiently.
• Demonstrate proficiency in Hindi and Bengali languages to effectively communicate with customers.
• Provide excellent customer service and maintain a positive and professional attitude.
• Build rapport with customers to understand their needs and preferences.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve departmental goals and objectives.
• Continuously improve communication and persuasion skills to enhance customer engagement.
• Adhere to company policies and procedures while delivering exceptional service.
• Work in a supportive environment without sales targets, focusing on customer satisfaction and relationship-building.