Sr. Executive – Customer Operations

Job Description:

Job Description for Sr. Executive role:

• Attend Out Bound calls for verification process.
• Implement all feedback given by Supervisors.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Should be ready to work for voice process.
• Candidates should have experience in customer service – Voice process.

Skills and Qualifications: 

• Any bachelor’s degree (Must be completed)
• Good command of English both oral and written.
• Good Listening skills
• Ability to work independently within clearly defined parameters and accordingly take decisions.
• Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

Interview Mode

• Face to Face

Interview Methodology

• Aptitude Test
• Letter writing
• Operational Round