Assistant CRM Administrator ( Dynamics BC, NAV or F&O ERP systems)

Job Description:

Key Attributes for Assistant CRM Administrator

Qualifications:

• Bachelor's degree in a relevant field (Computer Science, Information Technology, Business, etc.) or equivalent experience
• Certified in Dynamics 365 CRM administration and configuration (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate).
• Certified: Dynamics BC, NAV or F&O ERP systems
• Proven experience as a Dynamics 365 CRM Administrator or similar role.
• Strong understanding of CRM concepts, customization, configuration, and security management.
• Proficiency in creating custom workflows, plugins, and reports within Dynamics 365 CRM.
• Experience with CRM integrations and data migration processes.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal abilities.
• In depth knowledge of relational databases
• Expert Excel skills

Duties

• Takes direction from CRM Administrator in Vancouver, WA
• Administer, configure, and customize Dynamics 365 CRM to meet the company's specific business requirements.
• Collaborate with cross-functional teams to gather and analyze business needs, translating them into CRM solutions.
• Create and maintain custom entities, fields, workflows, and plugins to automate and optimize business processes.
• Integrate CRM with other systems, such as ERP software, for seamless data flow.
• Provide end-user support, training, and guidance to ensure effective utilization of the CRM system.
• Monitor and troubleshoot system issues, ensuring data integrity and system stability.
• Stay updated with the latest Dynamics 365 CRM features, updates, and best practices.
• Generate reports and dashboards to provide insights into customer interactions and sales performance.

Other Requirements

• Will require work on some nights till 8:00PM
• Proficient in English