Sr. Executive - Customer Support
Job Description:
Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.
• Obtain and evaluate all relevant information to handle product and service-related inquiries and complaints.
• Respond promptly to customer inquiries and resolve customer complaints.
• Provide pricing & delivery information to end users.
• Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.
• Responsible for timely updating of data related to customer service applications & related software.
• Set up new customer accounts in internal systems & perform customer verifications and checks.
• Directs requests, complaints and unresolved issues to the designated resource.
• Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE’s and relevant departments.
Key Skills :
Company Profile
Manufacturer of frits, enamels and --- colours, products used in the --- tile industry. Our company, founded in 1975 in Villarreal, was created to respond to the needs of the --- industry through innovation, design, technology, quality and service.
We export our products to every continent with the objective of bringing --- technology to all the corners of the world.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.