Customer service

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.

• Obtain and evaluate all relevant information to handle product and service related inquiries and complaints.

• Respond promptly to customer inquiries and resolve customer complaints.

• Provide pricing & delivery information to end users.

• Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.

• Responsible for timely updation of data related to customer service applications & related software’s.

• Set up new customer accounts in internal systems & perform customer verifications and checks.

• Directs requests, complaints and unresolved issues to the designated resource.

• Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE’s and relevant departments.

• Keep record of customer interactions & transactions from time to time.

• Record details of inquiries, comments and complaints and action taken.

• Perform service activities according to company policies and safety standards.

• Inform management on product service issues as observed through interaction with clients.

• Other duties as assigned from time to time.

• Responsible for account and balance reconciliation of existing customers.