Asst Manager-Complaints Resolution Mumbai
Job Description:
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1. Job Purpose Statement |
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To handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. |
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2: Duties & Responsibilities |
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o Ownership of all the customer complaints resolution o Ensure accuracy and timeliness of the complaint resolution o Resolution of centrally resolvable complaints which breach the threshold o Root cause Analysis of the complaints received and the action points for reducing the same o Liaison with the internal Teams for appropriate and workable solutions o Regular and monthly Dashboard maintenance and review with Customer Service Head |
Key Skills :
Company Profile
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