BMC Helix Technical Specialist

Job Description:

Roles and Responsibilities

• Must have 6 to 8 years of experience in development, implementation and sustained support of the BMC Helix IT Service Management system and writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations
• Hands on experience in BMC Helix Innovation Suite, BMC Helix MCB & BMC Helix iPaaS (Jitterbit) Development & Support
• Solid understanding of ITSM processes and Integration techniques.
• Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management
• Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges
• Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
• Develop and implement new functionality determined necessary to support ITIL processes.
• Smart IT knowledge & experience
• Preventative maintenance, such as performance tuning, archiving.
• Should understand Helix architecture
• Strong knowledge of Foundation Data
• Strong knowledge on DWP/MYIT, AR System Reports
• Good knowledge of Asset Management, CMDB, Approval Flow
• Good Exposure and hands on with Web Service & Rest API integration
• Good understanding of Database queries
• Open to work in 24X7 Operations
• ITIL Foundation is required
• Preferable if Spoon Job knowledge