Commercial Administrator - Information Service Desk

Job Description:

Role:

Support the Asia Pacific Commercial Information teams by providing services on a full range of support tasks including but not limited to, offers, contract issuing, renewal support, documentation and tariffication for prospects, invoicing, service questions and request from clients on reports and rating..

Excellent English communication is required.

Responsibilities:

• Providing product and service information, resolving product and service problems.
• Clarifying customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Enhance customer experience across the life cycle through service and complaint resolution frameworks.
• Timely resolution of customer grievances.
• Coordinate with Legal / Compliance departments in resolution of regulator complaints.
• Driving Adoption and Penetration of new technology and systems to improve customer service
• Continuous engagement with internal partners for performance outcomes, deliverables, improvements.
• Assists in preparing global monthly/weekly reports, dashboards and metrics, and presents results and recommendations to a variety of audiences, including executive management
• Analyzes and reports on business performance by means of: Monthly performance, product/market/customer/integral profitability and Pricing/margin analysis.
• Contract management, Endorsements, invoicing and customer account creations using CRM tools.
• Provide support and maintenance to existing management information systems (MIS).
• Develops MIS documentation to allow for smooth operations and easy system maintenance.
• Provide strong reporting and analytical information support to management team.
• Generate both periodic and ad hoc reports as needed. Prepare presentations, Graphs and analytical reports.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Support the Manager in rolling out the new Projects and Initiatives and also updating on the progress and its impact.

Skill Set:

• Demonstrates proactive attitude
• Demonstrate ability to complete task accurately and on time with minimum supervision.
• Demonstrates teamwork both with function and across functions to achieve the overall company goals     
• Able to understand the problem and effectively communicate the solution to the commercials/customers
•  Sound knowledge about the process and guidelines and the requirements of the commercials/ clients .
• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.
• Strong interpersonal skills and able to work well with all levels across the region
• Provide input to ensure ongoing improvements and developments of existing workflows for the  commercial team.  

Interview Process :

• Functional / Technical & HR round of Interview