Manager-Key Account & Customer Success
Job Description:
Responsibility
? Understand the CBM concept
? Ensure full utilisation of COMPANY installed CBM
solutions as per the customer PO/WO and Case
Studies/Success Stories shall be documented to
present with the customer HQ/higher
management
? Capable to demonstrate the
concept/Architecture of proposed/installed
solution and capable to impart the Primary
training, if require
? Ensure training on usage of IR solutions and
software with respective plant user
? Ensure compliance to deliverables as per
agreement with plant
? Get customer feedback on our IR solutions and
provide input to tech support for customer
success stories for these IR solutions with this
customer
? Study the downtime of similar equipment/assets
across similar plants/applications for various
defects in optimising the operational behaviour
to improve asset reliability
? Add value proposition to the IR solutions offered
by company and document ROI of it
? Document use cases once in quarter
? Explore more business opportunities alongside
the use case benefits with similar industries in a
key account management profile
? Governance on the utility of acknowledgement
of alarm notification by plant users from installed
Online Vibration Monitoring System and get it
validated and recorded for future activities
? Participation in project handover meeting
? Generate the IR business opportunities with
existing customer or new customer
Objective
CSM to monitor and optimize the use of company's
Industrial Reliability solution with customer to ensure
its fullest potential is utilised in coordination with the
customer HQ team and company Tech Support/Advisor
team
Develop and implement tools and processes to
understand customer needs and assist the customer
ownership team to maintain the balance between
corporate expectation and Plant implementation.
Professional and Personal Skills
? Good communication & presentation skill to
interact with customer
? Good experience with manufacturing process
equipment within Metal industry
? Knowledge about Reliability Centred
Maintenance
? Conversant with IT communications skills for
plant equipment and related software
Profile
? B. Tech/B.E in Instrumentation engineering
? Vibration knowledge is preferable
? Minimum experience of 7-8 years
? Proficient in spoken and written in English
Key Skills :
Company Profile
For over 50 years, the client has been empowering global governments, academia and organisations to strike a balance between progress and preservation by providing them with an integrated ecosystem of sophisticated environmental monitoring solutions.
The client has been playing a key role in delivering these world-class solutions. Strategically located to the key growth markets in South Asia and the Middle East, we are expanding the accessibility of our products and turnkey solutions to these regions and beyond.
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