Customer Success Managers
Job Description:
Job Description
Customer Success Managers (CSMs) are a unique hybrid role between customer service and sales. The main goal is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users).
Required Skill Criteria:
- Must have Insurance Domain knowledge and IT sales
- Resolve customer concerns and requests efficiently
- Develop and assess account strategies to meet revenue targets
- Build new client relationships through calls, networking, email campaigns, and word of mouth
- Monitor client satisfaction and update strategies when necessary
- Create business proposals for clients and management
- Negotiate new business contracts with clients
- Offer product and service consultations for clients
- Encourage sales among current clients
Responsibilities:
- Single point contact and project success ownership.
- Client coordination and communication over project solutioning (Technical solutioning along with Delivery/ Project manager), Consulting
- Project estimation - Delivery Plan & effort in coordination with delivery / project manager.
- Commercial negotiation and ensuring profitable deal onboarding
- Project Tracking & reporting to both client & internal stakeholders
- Project review on regular basis with delivery team
- Ensuring On-time project completion - if not, tracking and fixing with PM
- Delivery milestone and revenue milestone mapping. Ensuring revenue is recognized & achieved
- Operational reporting & account planning
- Enhancement/change request identification & action
- Working with BDM and prospecting team for A/c size increment
Location
Company Profile
We are a full-cycle product engineering company offering a confluence of technology, analytics, and marketing. With 750+ passionate professionals, it serves enterprises like Ageas, SBI General, ---ind Bank, Dr. Reddy's, Cipla, Government of India, and more.
Our consultative & collaborative approach is analytics-driven. It helps enterprises to navigate every facet of the digital landscape, to identify growth opportunities, reveal competitive advantages, and define engaging experiences for their customers.
Offering simple and sustainable digital solutions, we are the trusted partner of the fastest-growing Agencies, SMEs, and Startups across 20+ countries.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.