Technical Lead
Job Description:
We are looking for technically skilled candidates with excellent interpersonal skills for the Technical
Support Leader. Technical Support Officers troubleshoot pre and post sales technical issues,
provide timely customer feedback, and support the roll-out of new applications, among other duties.
Technical Support Responsibilities:
? Server Administrator
? Troubleshooting technical issues.
? Resolving network issues.
? Installing and configuring SSL and PKI certificates.
? Speaking to customers to quickly get to the root of their problem.
? Providing timely and accurate customer feedback.
? Talking customers through a series of actions to resolve a problem.
? Following up with clients to ensure the problem is resolved.
? Supporting the roll-out of new applications.
? Providing support in the form of procedural documentation.
? Managing multiple cases at one time.
Technical Support Requirements:
? Degree in Computer Science or Information Technology.
? Certification in Microsoft, Linux, or Cisco is advantageous.
? Prior experience in tech support, desktop support, or a similar role.
? Proficiency in Windows/Linux/Mac OS.
? Experience with remote desktop applications and help desk software.
? Attention to detail and good problem-solving skills.
? Excellent interpersonal skills.
? Good written and verbal communication.
Key Skills :
Company Profile
Global Distributor and a Trusted Advisor of PKI / IoT ---amp; --- Security Products and Managed Services Company, With our powerful enablement model, businesses can implement --- with ease. Our integrated set of tools and enablement support helps partners to offer --- and implement it for their clients across the globe. Our sole mission is to make the world more secure, transforming one business after another.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.