Head of Operations
Job Description:
We are looking for an analytical, customer-focused and diligent Team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.
Responsibilities:
- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
- Vendor management.
- Able to build and manage teams for important functions like account opening, paying payout stock and funds, DP account, customer modification, RMS etc.
- Responsible for customer support and seamless experience in a stockbroking business.
- Ensure process-oriented, TAT driven customer support as per defined SOP.
- Mentor and monitor team to ensure high level of accuracy and timely execution.
- Coordinate with IT and Sales team for the development of online customer support process and Process automation.
- Handling regulatory audits of SEBI, Exchanges, etc.
Desired Profile / Criteria / Skills :
- CA/ MBA Finance from good institute
- 10 - 15 years of Experience in stock broking operations
- Knowledge of back-office software like LD and CDSL
- Well verse with DKYC process and other broking norms
Key Skills :
Company Profile
Established in the year 1994, We have developed into one of the largest financial services and broking house in India within a short span of time. Today, we are the fastest growing financial service with 5 mega group companies under it. With diligent effort, acknowledged industry leadership, and experience, we have spread our trustworthy expertise all over the country with pan-India presence across more than 1784 outlets spread across 560 cities. With a smorgasbord of services across all verticals in finance, we offer you the perfect blend of financial services right from Equity Broking, Advisory Services that cover --- Management Services, Mutual Fund Investments, Insurance to exceptional Depository Services.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.