Technical Support Engineer
Job Description:
Job Description:
Minimum 3+ years in PHP with CodeIgniter framework
Good Knowledge in Mysql, SQL SERVER and Cassandra
Good knowledge in API services, JavaScript and CSS
Basic Knowledge in Docker, AWS, and Operating system linux / windows
Basic knowledge in using Jira, Assembla and other ticketing systems
Good to have TestRail knowledge(https://www.gurock.com/testrail)
Excellent written and verbal communication skills
Job Responsibilities:
Diagnose and troubleshoot technical issues, including account setup and configuration issues
Take ownership of customer issues reported and see problems through to resolution
Provide prompt and accurate feedback to customers
To resolve complex problems, engineers interact with clients through phone, emails or chats and
provide unambiguously written instructions or technical manuals.
Technical Support Engineer document technical knowledge in the knowledge database.
Key Skills :
Company Profile
We are --- ---, a name synonymous with Enterprise Software development since 2001. By designing reliable software, delivering quality services and developing valuable partnerships, we are on a journey of continuous innovation. Our enterprise level experience in engineering enables us to offer critical development services for organizations to be successful in the digital ages. Moreover, at ---, we focus on adhering to the complete software development lifecycle process. Our experts are curious to work with the latest technologies and are extremely passionate about software development. Whether its Frontend Development, Backend, DevOps, QA and Testing or Cloud Hosting, our tailor-made technology solutions, provide answers to your problems.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.