Azure Cloud Architect

Serve as the in-house technical expert with a focus on helping our customers increase their consumption by providing light advisory services. 

Provide technical guidance on new features and functionalities, and encourage customer adoption. 

Drive the deployment of the customers workloads into Azure and increase their consumption of the platform by providing deployment guidance, supporting development of the customers cloud adoption model, and providing appropriate recommendations to overcome blockers. 

Keep up to date with market trends and competitive insights. 

SME helps to define areas they support, because they are closer to the customer. 

Focus on high level functions and capabilities necessary to help customers take advantage of new features and functionalities. 

Coach and mentor to the PDMs in an effort to raise the technical ability of the rest of the team, and/or to become certified in required Azure technical certifications. 

This person would provide a lot of great info on the product and trending in customer issues/challenges with the rest of the team. 

Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & Knowledge Base