Service Adviser

Job Description:

Key Responsibilities:

1. Customer Assistance:

   • Greet customers and assist them with scheduling service appointments.
   • Listen to customers' concerns and questions regarding their vehicles and provide informative and helpful responses.

2. Service Scheduling and Coordination:

   • Schedule service appointments based on the availability of service bays and customer preferences.
   • Coordinate with the service department to ensure timely completion of vehicle repairs and maintenance.

3. Vehicle Inspection and Documentation:

   • Conduct initial inspections of vehicles to identify necessary repairs and maintenance.
   • Document customer concerns and vehicle details accurately for the service department.

4. Cost Estimations and Quotations:

   • Provide customers with accurate cost estimates for necessary repairs and maintenance.
   • Explain the scope of work and associated costs to customers, ensuring transparency and understanding.

5. Upselling and Service Recommendations:

   • Suggest additional services or maintenance based on the vehicle's condition and manufacturer recommendations.
   • Educate customers about the benefits of recommended services to enhance their vehicle's performance and longevity.

6. Communication and Follow-up:

   • Keep customers informed about the status of their vehicles during the service process.
   • Follow up with customers after service to ensure their satisfaction and address any concerns they may have.

7. Customer Relationship Management:

   • Build and maintain strong customer relationships to encourage repeat business and referrals.
   • Address customer complaints and issues in a professional and timely manner.

8. Administrative Tasks:

   • Handle administrative duties such as invoicing, payment processing, and maintaining accurate service records.