Job Opening for customer support executive
Job Description:
Responsibilities
-
Understanding the products and services provided by the company.
-
Preparing company policies and procedures.
-
Developing training lessons with service delivery systems.
-
Managing a team of Customer Support Representatives.
-
Supporting the customer through an email ticketing system and phone calls.
-
Resolving customer complaints and queries.
-
Providing detailed information to customers.
-
Monitoring the performance of individual representatives.
-
Maintaining records of each phone call for future reference.
-
Assisting the HR department with hiring new employees.
-
Providing the new employees with training sessions for enhancing their skills.
-
Offering exceptional customer service and satisfaction.
-
Following up with customers for any further information.
-
Taking feedback from the customers.
-
Negotiating the terms and conditions with the customer.
-
Contributing the work to the company’s knowledge base.
-
Maintaining a healthy relationship with the clients.
-
Adhering to the company’s rules and regulations.
Company Profile
The client is---nbsp;a systematic syne---gy of integ---ity, p---ofessionalism and c---eative solution enginee---ing in the field of Audit, Assu---ance, Management Consultancy and ---elated se---vices. The fi---m has expe---tise in the field of Taxation, ---egulato---y and Financial Compliance along with its specialized se---vices in Statuto---y Audit, Tax Audit, Stock Audit as well as development of Financial/Accounting/Inte---nal Cont---ol and Inte---nal Audit Manuals.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.