Customer Success Manager(CSM) - Kolkata
1 Nos.
37646
Full Time
6.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 15.00 LPA
ITES / BPO / KPO / Customer Service / Operations
IT-Software/Software Services
Job Description:
- Single point contact and project success ownership.
- Client coordination and communication over project solutioning (Technical solutioning along with Delivery/ Project manager), Consulting
- Project estimation - Delivery Plan & effort in coordination with delivery / project manager.
- Commercial negotiation and ensuring profitable deal onboarding
- Project Tracking & reporting to both client & internal stakeholders
- Project review on regular basis with delivery team
- Ensuring On-time project completion - if not, tracking and fixing with PM
- Delivery milestone and revenue milestone mapping. Ensuring revenue is recognized & achieved
- Operational reporting & account planning
- Enhancement/change request identification & action
- Working with BDM and prospecting team for A/c size increment
Desired Profile / Criteria / Skills :
- Strong Communication & Interpersonal skills with 3+ years of managing the Enterprise account relationship
- Experience in handling Digital technology projects - presales, post-sales and Business Analysis with top IT companies like TCS, CTS, Accenture, Wipro, Infosys, Tech M,
- Business studies/ management background preferable
- Strong know-how of Web & Mobile Technologies or how does a software/digital company operates
- Understanding of Software Development
Key Skills :
Company Profile
We are a full-cycle product engineering company offering a confluence of technology, analytics, and marketing. With 750+ passionate professionals, it serves enterprises like Ageas, SBI General, ---ind Bank, Dr. Reddy's, Cipla, Government of India, and more.
Our consultative & collaborative approach is analytics-driven. It helps enterprises to navigate every facet of the digital landscape, to identify growth opportunities, reveal competitive advantages, and define engaging experiences for their customers.
Offering simple and sustainable digital solutions, we are the trusted partner of the fastest-growing Agencies, SMEs, and Startups across 20+ countries.
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