Customer Care Executive

Job Description:

• Receive Phone calls from customers
• Perform script (with necessary adjustments) to ensure consistency of customer service program
• Answer potential clients’ questions about systems improvement projects or goals
• Check the customers complain, within the internal software and generate complain number
• Pass on the complain number to the operations Team
• Maintain computer, telephone, and other equipment
• Communicate any problems, concerns or questions to supervisory staff
• Refer customer complaints to supervisor for quality control
• Communicate respectfully and politely with potential customers at all times