Customer Support Executive

Lodging the warranty /service/ Complain in register /DMS and web desk from client received through call, mail  or in DMS

Assigning Service and complain to technician on day to day basis and taking feedback /Report  from them   throught mobile TLR aap and close the complain in DMS /Register ensuring the TAT is maintained

Sending The Quotation  to client and ensuring the approval or WO is received for Spares /renewal and new AMC

Indenting spare in DMS/ Registering  Equipment in DMS for warranty and operation of DMS

Communicating with client scheduling and resolving their technical Query By providing them technical ,commercial support

Ensure to submit invoices to client on time and making the follow up for payment.

Daily reporting to service manager and provide the Update of daily work.

Ensure to submit Report of services to CARL every Quarter 

Ensure to submit Defective spare to CARL on time

Communicate with CARL team regarding schedule/spare/technical detail/ Training  

 Keep The data in system up to date of AMC /SERVICE/WARRANTY and other register

 Making the visit to client /site for better relation building and ensuring the Quality of service.

Checking the Tools and tackles of technician  and ensuring that they have Sufficient   tools  and basic spare with them

Ensuring that basic spares/ gases /Tools are available in store for smooth functioning of service along with store in-charge

Ensuring to have one monthly meeting with technical team for appreciation / technical - EH & S discussion / report filling /

Assist the HR team for technical Evolution /other support for technical staff and  coordination with HR for gathering and validating data for TLR from technical service staff

Making AMC renewal calls

Communicate and update customer about complaint / service

Checking and collecting FSR/Service report from technician and taking appropriate action