175 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Job Description: Position: Pipeline Support Engineer Work Location: Remote Mode of Interview: MS Teams Year of Experience: 4 to 8 Years Technical Skills: Software Delivery and Cloud Platform Service Support Functions: Jenkins Administration: Manage and administer Jenkins for efficient software delivery. Troubleshoot Jenkins-related issues. Provision access requests in Jenkins. Bitbucket Administration: Administer Bitbucket repositories. Create new repositories in Bitbucket. Provide support for Bitbucket-related inquiries. Puppet Administration: Administer Puppet for configuration management. Act ...

We are having an urgent opening for the position of Service Desk Technician II for a reputed company at the Navi Mumbai (Juinagar) location.  Job Summary: The Service Desk Technician II can be the first contact for customers to resolve their technical issues or to process their service requests. May also be an escalation point for ...

Key Roles & Responsibilities:  Familiarize the team with the customer needs, process SOP's and products and governingcompliance.  Determining training needs of employees and conducting suitable training programs toenhance their operational efficiency leading to increase productivity.  Provide status reporting of team activities against the program plan or schedule.  Cascade all necessary ...

A Senior IT Support Engineer provides support to all Infor users. This support will include remote assessment and resolution of problems, service request completion, proper routing and escalation of issues in the organization and in general a contribution to the successful use of Information Technology at the company. List the essential ...

SKILL TITLEEnd User Computing KEY SKILLS ( MANDATORY)"Scope is L2 supporting 24/7Google Site supportBomgar supportSupport laptops, Printer etc8500+ laptops, 250+ printers, 170+ AV roomsEUC L2 Engineer (Remote Support)Google Workspace Admin - L2 Google Workspace Admin - L3" JOB DESCRIPTION (DETAILED)EUC Support Experience: 3-5 YRS Location: Hyderabad - WFO Role - End User ...

Its leading the Education Industry.,   Position -Senior Customer Experience Associate    Location - Chennai   Work Days - Mon to Fri   Time -9.30am to 6.30pm   Job Description -   Key Responsibilities:● Strategy Development: Collaborate with the Head of Customer Experience to develop andimplement customer experience strategies that align with the company's overall goals.● Process Optimization: Identify and implement process ...

The Infrastructure Manager for End User Support and Compliance is a keyleadership role responsible for overseeing end user support operations,managing IT assets, coordinating with vendors, and ensuring compliancewith EUS systems. The role encompasses a diverse set of responsibilities,including managing Office 365, Endpoint Detection and Response (EDR),eXtended Detection and Response (XDR), ...

We are having an urgent opening for the position of  Systems Engineer for a reputed Company at the Pune ( Hadapsar) location. Job Description:  Design, implement and support the IT systems and infrastructure for our global enterprise spanning 60+ remote locations, data centers and cloud data centers.  Monitor the environment to ensure the technology used ...

Roles and Responsibilities   Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation. Served as the first point of escalation for any external operations tickets Monitoring of software and hardware ...