Urgent opening - Customer Support Representative - Fort

Job Description:

Designation - Customer Support Executive 

Location - Fort

Experience - 0 to 2 years 

Candidate should have fluent English and Hindi Communication 

Working Days - Mon to Sat 

Role and responsibilties - 

We are seeking a Customer Support Representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

 Customer Support Responsibilities:

• Generating sales leads.
• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

Customer Support Requirements:

• High School Diploma and above (Medium of Instructions: English).
• Strong telephone etiquette.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.