Agency Development manager (Agency Channel) in Karnataka

Job Description:

Responsible for:

• Agent Recruitment
• Agent Development
• Meet Business targets
• Customer Centricity

Key Responsibilities/ Key Deliverables:

Agent Recruitment:

• Develop various sources of agent hiring & build a team of agent & agent pipe line.
• Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
• Implementation of GOLD process and adhere to the business norms
• Follow agent 9 pointer hiring mechanism & other hiring norms

Agent Development:

• Ensure product knowledge by ways of training Field demonstration (FOD’s)
• Development of agent prospecting habits, calling habits and work habits.
• Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with
• Trainers to improve the same

Meet Business Targets:

• Achievement of monthly, quarterly & yearly business plans.
• Improve agent productivity & persistency by regular PRP/IID/GID etc...
• Ensure companies product mix sales ration and adhere to the business norms.
• Maintain agent pro activity as per business plan

Customer Centricity:

• Be brand ambassador & a customer champion
• Follow sales practice to develop deep customer loyalty
• Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per standard.
• Desired Competencies
• Sourcing & Selection capability
• Nurturing & Developing talent
• Result orientation Customer centricity Planning & Execution MOS: Achievement of business plan & GPA
• Recruitment / Development & Activation of agent as per plan.
• Persistency as per grid Achieve GOLD Score as per standard Number of EC/MDRT agent

Measures of Success:

• Achievement of business plan & GPA
• Recruitment / Development & Activation of agent as per plan.
• Number of EC/MDRT agent