Urgent opening for Online reputation management in Digital Marketing for financial company at Kurla Mumbai.

Job Description:

1. Continuously monitoring /Tracking the reputation of the company on various outlets, e.g. social media, search engines, blogs & social communities, consumer & complaint forums etc
2. Responsible for tracking and analysing online content and social media handles for managing the company's reputation.
3. Connect, converse and engage with the target audience on all the social media platforms on behalf of the brand.
4. Manage all reviews and take the necessary steps to curb inappropriate content.
5. Promptly respond to negative comments, feedback, and complaints within the specified turn-around time, thus making the user's journey with the brand worthwhile.
6. Coordinate with customer service, product, and corporate communications teams in terms of campaign and crisis management.
7. Following up with internal stakeholders to resolve customer complaints within TAT
8. Utilizing sophisticated Online and Offline Techniques to promote Positive and Neutral Comments
9. Maintaining Weekly, monthly, and Quarterly Reports
10. Analyse online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-going trends and identify potential mitigation solutions.
11. Coordinate the monthly performance review and recommendations.

Required Profile:

1. 1-2 years of relevant work experience in ORM
2. Have in-depth knowledge of social listening and ORM
3. Excellent written and verbal communication skills
4. Good time management and proficiency with MS Office, Google sheets and CX tools.
5. Must be a team player and possess strong research skills
6. Have an understanding of search engine behaviours, social media, forums, blogs, ratings and reviews, etc
7. Willing to work from the office and can work in rotational shifts
8. Six days a week working
9. Rotational shifts (Weekdays- Morning Shift – 9 Am to 6 PM / Afternoon Shift – 11 AM to 8 PM)
10. Sunday holiday. (Weekends Shift timing - 10 AM to 7 PM)