Technical Specialist_ITSM_Bangalore

Job Description:

Location: Bangalore

Positions to be hired: 4

Role: Technical Specialist

Grade: Tier 3

Look for immediate joiners only

For Tier 3 below is the JD I have:

Overall Experience: 6-8 Years

* 3-5 years of experience working with ITSM solutions in an enterprise environment.
* Experience working with web technologies (HTML, CSS, JavaScript, XML, SOAP, REST, Jelly, etc.)
* Ability to use JavaScript API for client-side and server-side scripting
* Experience working with databases and SQL query knowledge (Oracle, SQL Server, etc.).
* Experience working with large global / multinational corporations.
* Experience in writing automated system tests / unit testing
* Superior attention to detail with good written and verbal communication skills.
* Ability to understand complex business needs and adapt appropriately.

Preferred:
* 4 years of ServiceNow Development experience
* ServiceNow Administrator certification
* ITIL v3 Certification or equivalent practical experience.
* Relevant software development certifications
* C# development experience

Responsibilities:
* Support the development and configuration of a variety of ServiceNow development areas including, but not limited to Incident, Service Catalog, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
* Collaborate with team members to define, analyze, and understand technical requirements.
* Develop / Configure workflows, forms, and underlying logic
* Unit and regression test implemented solutions as required.
* Create technical architecture and user guide documentation.
* Conduct in-person and virtual training sessions for stakeholders as appropriate.
* Analyze, troubleshoot, and remedy identified system issues.
* Oversee the activities of support partner resources on an as needed basis