CSR- Customer Service Representative

Job Description:

CSR- Customer Service Representative

Job description / KRAs:
? Responsible for providing correct & effective communication to existing & prospective
customers about products & their applications in various steps of surgical procedures
? Responsible for developing long-term positive customer relationships to increase
customer satisfaction, and build loyalty and confidence in Company as a partner of
choice
? Responsible for collecting field level data as required
? Responsible for identifying customer needs and closing sales calls to achieve territory
targets
? Ability to drive market creation initiatives under the guidance of company account
manager
? Responsible for maintaining effective distribution management
Education:
Minimum qualification: Graduation (science, pharmacy background preferred)
Required experience:
2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry
preferred
Mandatory skills:
? Self motivated
? Good Communication Skills
? Core Selling Skills
? Good Customer Relationship Management Skills
Desired skills:
? Basic internet skills
? Ready to work in Operating Theatre environment
? Exposure to healthcare business
? Should be willing to learn clinical aspects of company products & their applications in
various surgeries