Opening for Supervisor!!!

Job Description:

Role:

Manage Data Operating Centre (DOC) and EIC & Commercial BO to support Coface's  business line of activities.

Responsibilities:

DOC Team:

• Guide, drive and monitor:
• DOC teams to achieve the Group's objective on processing time standards;
• DOC and EIC & Commercial BO teams' accuracy as per the agreement;
•  Quality of service including controls and reporting for DOC and EIC & Commercial BO teams'      activities.

Networking and liaison:

• Coordinate actions with entities and with other departments on DOC and EIC & Commercial BO teams' issues.
• Monitor activities with EICs for ensuring DOC and EIC & Commercial BO teams' operations efficiency.

People Management:

• Manage DOC and EIC & Commercial BO teams' activities  through the guidance and direct action in large and complex cases, promoting management and process control. 
• Lead, motivate and supervise the correct performance of the team according to the proposed goals and the group rules and standards.
•  Manage work-flows  and ensure smooth running of operations during vacation times.
• Prioritize and delegate where required.
• Timely update of Procedure Documentations
• Get actively involved in team training, coaching and mentoring to ensure professional development.
• Identify and propose process improvement ideas
• Publish process management reports
• Any ad-hoc projects/responsibilities to be managed on need basis

Compliance:

• Ensure compliance with regulations and procedures as laid down by Coface and external regulators.

Skill Set:

• Database knowledge
• Project management
• Mature, meticulous and a team player
• Proactive and self-motivated personality in self improvement
• Demonstrate ability to complete task accurately and on time with minimum supervision.
• Demonstrates teamwork both with function and across functions to achieve the overall company goals
•  Provide input to ensure ongoing improvements and developments of existing workflows for providing a high level of customer service.
• Strong Communication Skills (Verbal and Written) with demonstrated ability to clearly and effectively communicate and work with all levels.
• Strong/Solid Computer Skills (Proficiency in Microsoft Office such as Excel, Word and PowerPoint)
• Able to understand the problem and effectively communicate the solution to the customers
• Leadership and Team management qualities, Positive attitude and self-confidence.

Interview Process :

• Functional / Technical & HR round of Interview

Other criteria’s:

Candidates who are currently in Bangalore preferred & can join immediately