Claims Service Manager - Udaipur

Job Description:

• Approval and authorization of motor claims of Branch which includes theft, high value repairs & alternate mode of settlement as per the financial authority.
• Oversee processing of motor OD claims & ensure performance in conformity with the benchmarks set by the company.
• Review of claims
• Review all repudiation cases pertaining to the location.
• Attend promptly to all senior management escalations to faster resolution.
• Adherence to the SLA with OEM .
• Identify efficient ways to reduce avg. claim size for all motor claims without compromising on customer satisfaction
• Ensure cost effective settlements for all high value & NOS claims
• Use investigations effectively to reduce claims cost
• Ensure adherence to the best practices to improve customer satisfaction; Continuously guide & train the team to maximize NPS & reduce customer complaints
• Ensure timely & appropriate resolution of customer & workshop complaints.
• Identify preferred workshop partners across top cities & create Liv Priority network infrastructure
• Ensure quality of service & infrastructure at Liv Priority workshops
• Ensure compliance with all regulatory guidelines at all times (including Protection of policyholders interest guidelines)
• Ensure strict adherence to LVGI process & SOP
• Ensure minimum observations in audit / CFR & implement the suggestions to improve further.
• Guiding, mentoring & training Claim officers
• Encouraging team for professional exams & surveyor license
• Payment approval, QC and regular review of claims.
• Surveyor and garage empanelment
• Claim reserve management
• Finalizing the final survey reports & management of claims.
• Accountable to extend timely & effective claim services to the clients since intimation of the claim up to settlement of the claim and provide value added services in the interest of company as well as better satisfaction of the clients.
• Building and maintaining healthy business relations with major clients, ensuring the customer satisfaction by achieving a fair deal of claims and service quality norms.
• Leading and monitoring performance of team members to ensure efficiency in operations and meeting of targets.
• Coordinating with the salvage buyers for disposal of scrap.
• Open to flexible working  so as to suite claims 365 working.