CRM/Quality Manager
Job Description:
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COMPLAINTS (CLOSURE/HOLD/REMOVAL FROM CC/1000) |
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NEXA CARDS PENATRATION |
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FACILITY CHECKLIST |
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BOOKING FILES AUDIT |
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HOME VISITS TO THE CUSTOMER WITH SRMs WHEN REQUIRED (COMPLAINT CUSTOMER) |
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COMMUNICATION MAILS TO THE CUSTOMERS |
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MEETING WITH THE CUSTOMERS AT THE TIME OF DELIVERY |
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PSF/PBF |
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OVERLOOK ALL THE TASK PERFORMED BY QCEs. |
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Ensure that every customer is given proper attention. |
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Send the SMS to all those customers who visit the showroom and telephonic enquiry & also wishes birthday & marrige anniversary by SMS who purchased the car from our showroom |
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Collecting the information of all team regarding the delivery of cars on that day |
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Ensure that every customer is followed up and feedback is recorded. |
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Post sales followup 100% with upto 24 Hours . |
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Prepare the RC list and inform to customer |
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Enusre that SSI related issues are highlighted. |
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Receive and record and communicate customer complaint to concern executive. |
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Resolve the customer complaint with the help of concerned RM/SRM. |
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Plan & Conduct the customer meet who purcased the car in previous month. |
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To attend all senior level of MSIL |
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Responsible for all RTO related work as per SOS. |
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Take the report of Daily PSF, 15 Days PSF |
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Ensure Root cause analysis of all complaints |
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Responsible for HSRP. |
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To do all such jobs which are required to be done by QCC Team in the absence of any of the team member. |
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Report to SM |
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Adherence to office discipline and responsibility |
Key Skills :
Company Profile
The Company is an authorized car Dealer in Gujarat - Offers a wealth of variety to the automotive consumers.
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- Interested candidates are requested to apply for this job.
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