Training and Quality Manager
Job Description:
- Ensuring inbound & outbound SLA’s are met.
- Drive culture of customer centricity to provide positive customer experience.
- Ensuring Lead generation targets are achieved.
- Doing Forecasting for inbound call center.
- Background of Vendor Management needed.
- Possess Knowledge of handling call center activities & billing.
- Do quality evaluations for calls/emails/web chat & provide feedback.
- Conduct Monthly certifications & create test modules.
- Ensure VOC data is provided to Vendor on timely basis and scrutiny is done on data received.
- Conduct Trainings for internal teams & Vendor.
- Analyze training requirements basis feedback received/other observations.
- Do Root Cause Analysis.
Drive Quality for calls and emails
Key Skills :
Company Profile
leadership position in India and presence as the largest, independent listed pan-Asian --- --- group in the world spanning 18 markets in the Asia Pacific region.
To provide the best and simplest --- and health --- solutions
To be the pre-eminent protection provider - enabling dreams, inspiring healthier and happier lives
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.