Infrastructure & Operations

Infrastructure & Operations Engineer

3 Nos.
16045
Full Time
1.0 Year(s) To 3.0 Year(s)
2.00 LPA TO 6.00 LPA
IT Software - Project & Program Mgt / Other
IT-Software/Software Services
Job Description:

The Engineer, Level 1"s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktoplevel.

 

This job entitles you to not only take up process-focused Service Desk responsibilities but also get into whole range of Infrastructure & Operational responsibilities (System Operations, Network Infrastructure etc.,).

 

Job Responsibilities

  • Provides the first level of problem diagnostic assistance, resolution, recovery, and direction to staff members and clients by consulting users, to determine hardware, software, network, voice or system functional specifications.

 

  • Monitors and resolves Services Desk requests reported by end-users within defined SLAs without any breaches

 

  • Routes unresolved issues requiring a higher level of technical expertise to appropriate personnel (ISPs, Vendors etc.,)

 

  • Maintains technical logs and documentation including inventory (Hardware/Software) according to area procedures.

 

  • Monitors and maintains Services Desk application and systems.

 

  • Provides other related services designed to facilitate positive end-user satisfaction with IS Department (i.e., training, PR phone calls, etc.).

 

  • Assists management with a variety of special projects and assignments when required

 

  • Assists with training services as required by internal staff and external contracted clientele.

 

  • Assists with scheduled 24/7 on-call duties as requested.

 

  • Should be a go-getter, understand the big picture and bring in out of box solutions in the Infrastructure & Operations space.

 

 

Minimum Knowledge and Skills:

 

  • Versed in Microsoft/macOS operating systems and applications for administration
  • Experience in installing, upgrading, supporting, and resolving issues relating to PCs or laptops, printers, scanners, phones, VoIP, besides the Intranet, LAN, and WAN, hardware, and software.
  • Versed in analyzing & solving Software and Hardware issues of Information systems
  • Knowledge in handling Network & Voice Infrastructure, maintenance/upgrade and troubleshooting
  • Knowledgeable about networking and WAN technology
  • Excellent English language oral and written communication skills
  • Good accurate records keeping & maintaining the Assets.
  • Logical thinker, Good analytical and problem-solving skills
  • Must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL
  • Flexible to work in shifts (24/7) and provide on-call support during OOF.
  • Knowledge of Active Directory and VMware/virtualization

 

 

 

Education & Experience

 

 

  • Required:

 

    • Degree in Computer Science/Technology Degree
    • 2-3 years of experience in the Information Systems industry
Company Profile

--- --- --- is one of Bangalore’s leading Executive Search firm Involved in catering to the manpower needs of the Industry. --- serves some of the leading fortune 500 companies in India & abroad. --- focuses on IT ,IT enabled ---, Finance, Insurance, Manufacturing etc.

For Career opportunities with us please log on to http://www.------.com
For Careers in SAP Skills please log on to http://www.sapjobsbangalore.com

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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