Cisco Unified Communications ( UCS)

Job Description:

Responsibilities:
• Perform client consultation: plan, design, implement, and support the voice infrastructure • Work with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities; • Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions • Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc. • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems • Forge strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities • Identify potential challenges that may impact our clients and proactively formulate responses and solutions • Communicate effectively with clients and team members • Retain existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require

Minimum Qualifications
• Bachelor degree in business, computer science, a related technical degree or equivalent • 7+ years relevant experience delivering complex technical solutions including planning, development, implementation and support
Other Required Qualifications
• Experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology • Solid experience with Cisco Unified Communications Manager, Cisco Unity Connection/Unity, including bulk administration, provisioning and management of endpoints and user accounts • Experience with CME/CUE

Top notch IP routing/switching and QoS skills • Experience with Cisco Unified Contact Center Express, Cisco Unified Presence, Cisco audio and video conferencing, Traditional PBX and voicemail system integration to a UC environment • Experience in Cisco PBX and/or Call Center systems engineering experience • Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems • Ability to work weekends and/or off hours as necessary to meet clients' needs • Ability to effectively communicate with clients
Preferred Qualifications

• CCVP, CCDP, or CCIE certification preferred