105 Job openings found

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

  Roles and Responsibilities Must have 6 to 8 years of experience in development, implementation and sustained support of the BMC Helix IT Service Management system and writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations Hands on experience in BMC Helix Innovation Suite, BMC Helix MCB & ...

Requirements: Mobile platform testing knowledge and understanding.Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.Understanding of API (e.g. HTTP requests and responses structure).Understanding of application flow from three different perspectives: end-user, developer and client.Advanced English.Excellent negotiation and communication skills.Nice to have: project management skills.Nice to have: ITIL framework knowledge.Nice ...

  Operations Lead Job Description The ideal candidate will have a broad range of skills that include solid technical expertise with excellent people skills, and is a solid team player.  The supported technologies would range from desktop computing, networking, infrastructure, and phone/video systems, to conference room audio video systems. Primary Responsibilities: Provide leadership and ...

POSITION SUMMARY STATEMENT• The Engineer III - NOC is a versatile and highly motivated individual whose primary function is to perform End to End monitoring of the entire infrastructure • To work closely with the Service Desk, IT teams and 3rd party service providers to ensure the availability of all systems ...

Please find the details below   Position :Incident Manager/ L4 Technical Support Specialist Location : Work from home Experience requirement : 3-6 Years     Job Description   Mobile platform testing knowledge and understanding. Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools. Understanding of API (e.g. HTTP requests and responses structure). Understanding of application flow from three different perspectives: end-user, developer and ...

IT Manager Oversee the operations of multiple office, store or business branches Guide, train and manage lower-level management and supervisors Prepare performance reports for presentation to upper administration Invoicing of Customer Creating & reverying Ensure that all branches follow safety, health and business laws and regulations Uphold company standards of excellence and service, guaranteeing quality performance Maximize ...

Profile: Senior Manager-IT operations Job Type: Permanent Job location: Pune (Magarpatta City) Shift: Mid Shift (should be flexible with timings or shifts) Notice: Immediate(Max 30 days) Experience: 7-10 years CTC: 9-10 LPA Work from office mandatory Job description: ·         Performance Attributes Include but are not limited to the following: Oversee the daily operations of the IT Operations department to ensure the ...

We are looking for the profile: Technical Coordinator Total years of exp:- 4-10 yrs   Location -Pune Duties and Responsibilities:   Technical coordination of requests that are identified on basis of the qualifying categories from the ticketing system Close Coordination, scheduling and securing approvals of change requests. Work collaboratively towards projects that are assigned by the Tech Ops ...

Skill Required ServiceNow ITSM & ITOM, Development Experience in Scripts, Business Rules, Forms, Workflows, Tables etc.   Technical Skills JavaScript, jQuery, AngularJS, HTML5   Experience 5-6 Years of Experience Educational Requirements Bachelor of Engineering Good Communication and Interpersonal Skills   Job Description Knowledge on ITIL Service Operation Process – Incident, Problem, Change , Configuration and Release Management Must have experience in ITOM modules i.e. ...