1903 Job openings found

We are a long established and successful food service company based in Exeter UK supplying a wide range ofproducts both food and non-food to fast food outlets throughout the Southwest of England.We have an established call centre in the UK but now we wish grow sales and to expand and ...

Job Description: As a Quality Analyst, you will play a vital role in ensuring that our call center operations maintain the highest standards of quality and customer satisfaction. Your responsibilities will include: Designing Call Monitoring Formats and Quality Standards: Collaborate with the management team to develop comprehensive call monitoring formats and quality standards. Ensure ...

Job Title: Process Trainer - Call Center/Back Office Operations Job Overview: We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...

Job Title: Team Leader - Operations   Job Overview:   We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidate will have a strong background in managing both call center and back-office processes, ensuring operational efficiency, and leading ...

Primary Role Description: - To manage a team of telesales To ensure that conversion targets are met on a monthly basis To be responsible for the management of direct reports, one to one reviews and performance reviews Responsible for sales targets through Inbound and outbound sales To work closely with the marketing and product team ...

Job Title: Soft Skills Trainer - Call Center/Back Office Operations Job Overview: We are seeking a dynamic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a ...

Job Title: RTA Analyst (Real-Time Analyst) Location: Gurgaon Job Type: Full-Time Reports To: Real-Time Analyst (RTA)  Job Summary: The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools. Key Responsibilities: Real-Time ...

Call Monitoring FTE is responsible for assessing the performance of the customer service reps who deal with our client’s existing and potential customers. The SPA will monitor inbound and outbound calls to assess customer service rep’s demeanor, technical accuracy and compliance to company policies and procedures. Requirement: - Graduates in any discipline - ...

Call Monitoring FTE is responsible for assessing the performance of the customer service reps who deal with our client’s existing and potential customers. The SPA will monitor inbound and outbound calls to assess customer service rep’s demeanor, technical accuracy and compliance to company policies and procedures. Requirement: - Graduates in any discipline - ...

  Job Description Job Title: Process Associate - Voice Collections Reporting To: Team Leader Job Description •Contact customers daily in manual environment to communicate account receivable status. • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. • Meet required criteria for call quality standards. ...