Assistant Manager Service, Pune (water heaters & purifiers) Domestic service
Job Description:
Position Summary:
Service responsibilities for Water Treatment (purifier)/ Water Heater, Monitoring Service Delivery, support
to service provider & Sales network, Implementing process & system, Revenue Generation, customer
satisfaction.
Essential Functions/Responsibilities:
- Meet CSAT & service delivery target as per organization YOY target.
- Maintain Service Delivery operations for location.
- Dealers/ Distributors/ Customers visits.
- Planning for spares/accessories for branch & ASPs.
- Regular Product & soft skill training for direct/ASP/DS team.
- Development of service infrastructure for location.
- ISO, ASP review & improvement actions.
- Dealer defectives management as per organization policy.
- Leading, managing & monitoring the performance of technicians to ensure efficiency
- Monitoring of CRM on regular basis for smooth service operations and pending calls.
- Responsible for claim settlement for all the ASPs before 15th of every month.
- Yearly revenue target as per yearly budget.
- Monthly report as per business requirement.
- Service expansion as required, ensure 100% service coverage.
- Regular Quality feedback to support organization to have continuous improvement
Desired Profile / Criteria / Skills :
Desired characteristics:
Person should be techno commercial, strong in communication & presentation skills, experienced in
consumer durable services, customer handling skill, knowledge on MIS & computer skill
Qualifications:
- BE electrical / electronic course
Key Skills :
Company Profile
--- --- --- Indi--- W---ter Pr---ducts Pvt. Ltd. is --- wh---lly ---wned subsidi---ry ---f ---.---. --- C---rp---r---ti---n ---nd w---s
inc---rp---r---ted in 2006. The Indi--- f---cility w---s in---ugur---ted in June 2010 ---nd is l---c---ted ---t H---r---h---lli,
K---rn---t---k---. Currently, ---nnu---l turn---ver is Rs.120 cr---res with ---r---und 200 empl---yees. The c---mp---ny h---s ---
p---n Indi--- presence, with 1 regi---n---l ---ffice, s---les represent---ti---n ---cr---ss Indi--- ---nd ---ne m---nuf---cturing pl---nt.
R---pid gr---wth is pl---nned in b---th s---les ---nd empl---yees t--- supp---rt the gr---wth.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.