Fleet - Tele Caller

Fleet - Tele Caller

1 Nos.
7713
Full Time
0 To 2.0 Year(s)
1.00 LPA TO 3.50 LPA
Job Description:

Position Title

 

Reporting To

Department

Jr. Executive / Executive

Fleet Operations Head

Fleet

 

Role Context

Key Output

Skills and Requirements

Purpose

 

·         Taking care of customer queries over calls or emails.

·         Addressing cars service and maintenance related queries (PAN India) and record details into software.

·         Transfer escalated calls to concern person or in-charge for quick support.

·         Ensuring smooth service to clients related to their queries.

 

Decision Making Authority

 

·         The jobholder will have day - to - day responsibility over the functioning of the scope as identified in above description and as given to him/ her from time to time by the Reporting Officer.

 

Key Outputs

 

·         Attend queries from clients/ users and record into company software systems.

·         Maintain company TAT for addressing customer requests.

·         Follow up with vendors and internal department for updates on customer queries.

·         Maintain MIS as per given instructions.

·         Take initiative to develop customer support.

 

Qualifications:

 

  • Any Graduate.

 

Knowledge:

 

·         Strong computer skills.

 

Skills:

 

Best in written and verbal communication skills in English.

 

Experience:

 

·         Fresher / with relevant experience.

 

Maintain Relationships:

 

·         Internal: Fleet Department.

 

·         External: Clients & Vendors.

 

Profile:

 

·         Salary range – 3 to 3.5 lpa

·         Preference is for female candidates from hospitality background.

 

 

 

 

Key Skills :
Company Profile

--- --- --- --- --- --- is a joint venture of Sumitomo Mitsui --- Service Company Ltd. and Sumitomo corporation, Japan. SMAI has a varied base of corporate customers spanning across multiple industry verticals including IT, ITES, Manufacturing, Real Estate, Consulting, Hospitality etc. with a service delivery capability in more than 50 cities, having its offices at 6 locations covering the entire country.

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