Executive/Sr. Executive -Travel Process (International BPO)

Job Description:

• Responsible for booking/canceling and amending air, car, hotel, limo, ferry and any other travel-related customer query received via emails or phones for international Travelers primarily from UK & US. 
• GDS as well as travel booking on GDS experience preferred.

• Flexible with rotational shift timings
• Good knowledge of IATA & IATA Areas
• Strong geographical knowledge 
• Knowledge of Fare rules & Price itinerary
• Well aware of the type of Journey
• Knowledge of Routing Scenarios with the ability to give a logical route option with 3-4 travel routes/airports.
• Aware of  Airlines Hubs, Major Airlines
• Issuance & Re-issuance: WFRF entry + Steps one follow to check

Desired Profile / Criteria / Skills :

Work Experience & Skills Requirement:

• Candidate shall have an experience of at least 1 year in the travel industry.
• GDS as well as travel booking on GDS experience
• Flexible with rotational shift timings
• To manage international clients candidates should have very good English communication (verbal & written).
• Knows the difference between Stop-over & Connection
• Aware of the Difference between Direct and indirect Flight
• Know the difference between Re-issuance & Re-validation
• Well aware of the difference between OSI & SSR Remarks
• Good knowledge of GDS Commands
• Know how to pull availability between specific city pair
• Should not have a gap of more than & months from last employment

Education requirement

• Graduation 
• Travel Diploma or certification will be given preference