Area Manager Sales- Alternate channel Chennai

Job Description:

• Profitability Management - Maintaining & optimizing profitability for the branch

• Target setting & management – Monitoring branch targets in numbers & volumes

• Portfolio quality management - through superior underwriting, working closely with collections • Cost management – managing all branch operating costs including cost of acquisition, operations etc.

• People management – Motivating team, handling HR & administration function of the branch

• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business

• Achieve contributed value targets set for the branch

• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds

• Provide superior customer experience

• Manage TAT’s on credit & processing

• Minimize pre & post disbursal discrepancies Monitoring Performance

• Monitoring Branch performance in terms of key drivers i.e. Contributed Value….Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience

• Monitor individual performance of each employee, continuously work to maximize productivity People Management

• Motivate and develop branch team

• Drive branch team to excel.

• Manage and mentor the team and keep attrition of branch staff low

• Conduct regular meeting with branch staff

• Provide open and honest feedback and ask for feedback.

• Ability to plan & execute

• Strong inter-personal skills and leadership ability,