Team Lead_Networking

Lead, manage and develop the 2nd & 3rd ITCC infrastructure subject matter experts from functional perspective conjoined with the TL IT Infrastructure and Head of ITCC
Develop the 24/7 Corp. IT Infrastructure operational standards & procedures based on ITIL and define & measure with KPIs
Achieve operational excellence by driving IT Business Continuity and Disaster Recovery tests
Being responsible and follow ITIL processes like incidents, requests, changes, problems within our IT Service Management tool
Constantly improve and optimize infrastructure, operational tasks and processes through standardization, automation and problem management
Being responsible for keeping the SLA, end user satisfaction rates and compliance tracked in IT service management tool
Follow up Priority 1 and Priority 2 cases with the team and present after action review to the management
Being the technical trusted advisor and last resort go to person for subject matter experts in IT Operations & Support
Oversees and understands whole infrastructure stack and the dependencies of its building blocks
Interact and liaise with global IT architects and global IT Leadership and ensure continuous service availability and improvement.

Academic education Bachelor or Master degree in computer Science or similar field
Minimum 8 years of proven working experience in IT Infrastructure Support, Delivery and Operations preferably in an international and technology driven working environment
Min. 5 years of experience in technical team leadership or architecture
Sophisticated know-how in IT-Management concept and methodologies e.g. ITIL, COBIT
Proven experience in managing global MS IT-Infrastructure and Server environments (Exchange 2010+, Skype for Business+, Microsoft SQL Server 2008 R2, SCOM), a MCITP EA degree or equivalent is a big plus.
Good knowledge in Networking, Cisco certification or Network storage systems
Knowledge about Cloud Computing, Identity Management, BYOD is an advantage
Must be a fast learner adapting to new technologies and full customer orientation
Strong analytical skills with good balance in conceptual and pragmatic thinking
Exemplary team player with willingness to develop others for outstanding results
Cross-cultural and strong English communication skills (both written and verbal)
Service oriented, can do personality with distinct leadership skills